FAQ
FAQ
At Mirelunova, we provide more than just tableware; we are committed to bringing thoughtful design, expressive color and everyday function to the table. If you have a question not listed here, please feel free to reach out to our customer care team.
Materials & Craftsmanship
What materials are Mirelunova tableware pieces made from?
Every Mirelunova piece is thoughtfully selected using materials chosen for everyday function, visual character and a refined finish. Depending on the design, our collections may include ceramic, porcelain, glass and other tabletop materials. Each detail is considered to bring color, personality and thoughtful design to everyday dining.
Are Mirelunova tableware pieces designed for everyday use?
Yes. Our tableware collections are designed with everyday dining and shared moments in mind. Whether you are enjoying breakfast, serving dinner, entertaining friends or setting the table for a special occasion, Mirelunova pieces are created to bring thoughtful design and expressive style to the experience. Specific use and care guidance may vary by item, so please refer to the relevant product information.
Care & Maintenance
How should I clean my Mirelunova tableware?
To maintain the beauty and finish of your tableware, we recommend following the care instructions provided for each product. Use gentle cleaning methods where appropriate and avoid harsh or abrasive cleaning products that may scratch surfaces or affect decorative finishes.
How do I prevent scratches or damage to my tableware?
When not in use, store your tableware carefully and avoid placing delicate pieces where they may knock against hard surfaces or other items. Handle glassware, ceramic pieces and decorative finishes with care, and avoid sudden impacts or extreme temperature changes to help preserve their appearance and condition.
Orders & Shipping
How long will it take to receive my order?
We typically require 1–3 business days to carefully prepare and package your order. Standard shipping usually takes 5–12 business days depending on your location. Once your order has been shipped, you will receive tracking information via email.
What happens if my tableware arrives damaged?
Your satisfaction is our priority. While we use secure packaging to protect every order, damage may occasionally occur during transit. If your tableware arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or solution as quickly as possible.
Returns & Exchanges
Can I return my tableware if it does not meet my expectations?
Absolutely. We offer a 30-day worry-free return period. If your tableware is unused and returned in its original condition and packaging, you may request a return. We want every Mirelunova piece to be something you truly enjoy having at your table.
Can I exchange my tableware for another style or color?
Yes. If you would like to change your style or color choice, please contact our customer care team. We will do our best to help you find the right Mirelunova piece for your table.
Still Have Questions?
If your question isn't answered above, please contact us directly: