FAQ
FAQ
At Mirelunova, we provide more than just tableware; we are committed to bringing thoughtful design, expressive color and everyday function to the table. If you have a question not listed here, please feel free to reach out to our customer care team.
Materials & Craftsmanship
What materials are Mirelunova tableware pieces made from?
Mirelunova pieces are developed using materials selected according to the function, character and intended finish of each design. Depending on the product, our collections may include ceramic, porcelain, glass and other tabletop materials. Material choices, finishes and production techniques may vary from piece to piece.
Are Mirelunova tableware pieces designed for everyday use?
Yes. Our tableware collections are designed with everyday dining and shared moments in mind. Whether you are enjoying breakfast, serving dinner, entertaining friends or setting the table for a special occasion, Mirelunova pieces are developed to bring thoughtful design and expressive style to the experience. Specific use and care guidance may vary by item, so please refer to the relevant product information.
Care & Maintenance
How should I clean my Mirelunova tableware?
To maintain the beauty and finish of your tableware, we recommend following the care instructions provided for each product. Use gentle cleaning methods where appropriate and avoid harsh or abrasive cleaning products that may scratch surfaces or affect decorative finishes.
How do I prevent scratches or damage to my tableware?
When not in use, store your tableware carefully and avoid placing delicate pieces where they may knock against hard surfaces or other items. Handle glassware, ceramic pieces and decorative finishes with care, and avoid sudden impacts or extreme temperature changes to help preserve their appearance and condition.
Orders & Shipping
How long will it take to receive my order?
We typically require 1–3 business days to prepare and package your order. Standard shipping usually takes 5–12 business days depending on your location. Once your order has shipped, tracking information will be sent to you by email.
What happens if my tableware arrives damaged?
Please inspect your order when it arrives. If your tableware is damaged, defective, broken or different from what you ordered, contact us within 48 hours of delivery and include your order number together with clear photos of the affected item and its packaging. Our customer care team will review the issue and provide an appropriate solution as quickly as possible.
Returns & Exchanges
Can I return my tableware if it does not meet my expectations?
Yes. From the date you receive your order, you have 30 days to request an eligible return. Returned items must be in brand-new, unused condition and include their original packaging, accessories and any included materials. Please contact our customer care team before sending anything back.
Can I exchange my tableware for another style or color?
Yes. Exchanges are available for eligible unused items within the applicable 30-day return period, subject to product availability. If you would like another available style, color or eligible option, please contact our customer care team before returning the original item so we can review your request and provide the appropriate exchange instructions.
Where should I send my return or exchange?
Approved returns and exchanges are processed through our return facility in China. Please contact our customer care team before sending any item back. The exact return address will be provided after your return or exchange request has been reviewed and approved. Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.
Are any items not eligible for return?
Certain items may not be eligible for return, including gift cards and customized or personalized products, except where an applicable quality issue or defect exists. Please review our Refund Policy for complete return eligibility requirements and exclusions.
Refunds
How long does it take to process a refund?
Once we receive and inspect an eligible returned item, Mirelunova will process the approved refund within 3–5 business days.
When will my refund appear in my account?
Approved refunds are issued to the original payment method. After Mirelunova processes the refund, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.
Still Have Questions?
If your question isn't answered above, please contact us directly. Our customer care team is here to help with orders, products, returns, exchanges and general inquiries.
Company Information
Mirelunova is an online retail store operated by Beijing Zhuofeng Leyun Technology Co., Ltd.